Terms and Conditions Kaki21 – Platform Usage Guidelines

1 Acceptance of Terms

These Terms and Conditions ("Agreement") govern the relationship between you as a user and the kaki21 platform. By accessing our website, registering an account or using any of the services provided, you automatically agree to be bound by all terms set out in this document.

If you do not agree with any part of these terms, you are advised not to use our platform. Kaki21 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. It is your responsibility to review this document periodically to ensure you are always aware of the latest changes.

The version of these terms currently in effect is the version displayed on this page at the time you access it. Continued use of the platform after any amendments have been made constitutes your acceptance of those changes.

2 Eligibility & Account Registration

To register and use kaki21 services, you must meet the following eligibility requirements:

• Be at least 18 years old on the date of registration.
• Not appearing on any prohibition or restriction list imposed by the platform.
• Register as an individual only – corporate accounts or accounts registered on behalf of another person are not permitted.
• Only permitted to hold one account only. Creating multiple accounts using the same name, identification document, or payment information is strictly prohibited.
• Providing accurate, complete and up-to-date information during the registration process.

Kaki21 reserves the right to request identity verification documents (KYC) at any time. This process includes submitting a copy of a valid identification document, proof of address, and if required, details of the payment method used. Failure to provide the requested documents within the specified timeframe may result in a temporary account suspension or termination.

3 Account Management

Each member is fully responsible for the security of their account. This includes keeping their username and password confidential and ensuring no unauthorised party accesses their account.

You must notify the Kaki21 support team immediately if you suspect that your account has been compromised or accessed by an unauthorised party. Kaki21 will not be liable for any losses arising from a member's failure to safeguard their login credentials.

Accounts that have been inactive for more than 12 consecutive months may be subject to a monthly maintenance fee or closure. Members will be notified via their registered email before any action is taken on an inactive account.

• Accounts may not be transferred, sold, or shared with any other party.
• The use of automated software, bots or any method that manipulates gameplay is strictly prohibited.
• Kaki21 reserves the right to freeze an account for investigation purposes without prior notice if there are signs of suspicious activity.

4 Deposits & Withdrawals

Kaki21 supports a variety of local payment methods suited for players in Malaysia. All financial transactions are processed through secure channels protected by 256-bit SSL encryption.

Deposit: Funds deposited into your kaki21 account are solely for use on the platform. Minimum and maximum deposit limits may vary depending on the payment method selected. Deposits are typically processed instantly or within a short timeframe.

Withdrawal: Members may request a withdrawal of their account balance at any time, subject to the following conditions:

• The KYC verification process must be completed before the first withdrawal is approved.
• Withdrawals will be processed to the same payment method used for the deposit, except in specific circumstances approved by kaki21.
• Withdrawal processing times range from 1 to 5 business days, depending on the chosen method and internal verification process.
• Kaki21 reserves the right to delay or reject a withdrawal if there are signs of fraudulent activity or a breach of terms.
• Any bonus that has not met its wagering requirement cannot be withdrawn until that requirement is fully satisfied.

5 Bonuses & Promotions

Kaki21 offers a variety of bonuses and promotions to members from time to time. All bonuses are subject to wagering requirements and specific terms stated in each promotional offer.

• Wagering Requirement: Each bonus carries its own wagering requirement that must be met before the bonus funds or any wins derived from them can be withdrawn. This requirement is expressed as a multiple of the bonus amount received.
• Validity Period: All bonuses have an expiry date. Bonuses that are unused or whose wagering requirements are not fulfilled within the set period will expire automatically.
• One Bonus at a Time: Generally, only one active bonus is permitted at a time unless otherwise stated in the promotion's terms.
• Bonus Abuse Prohibition: Any attempt to abuse the bonus system, including the use of multiple accounts or prohibited betting strategies, will result in bonus cancellation and possible account termination.
• Promotion Amendment Rights: Kaki21 reserves the right to modify, suspend, or terminate any promotion at any time.

6 Betting Rules

All betting activity on the kaki21 platform is subject to the following rules. Members are responsible for understanding the rules of each game before playing.

• The outcome of all games is final and may not be disputed unless a proven technical error has occurred.
• Kaki21 uses an independently audited Random Number Generator (RNG) to ensure that all game outcomes are random and fair.
• Any bets placed during a technical disruption or system error may be voided by kaki21.
• Minimum and maximum betting limits are displayed within each game and must be adhered to.
• The use of third-party software to gain an unfair advantage in games is prohibited and may result in account termination and forfeiture of balance.
• Wins obtained through unauthorised means, including exploitation of bugs or software errors, will not be paid out.

7 Responsible Gaming

Kaki21 cares about the well-being of every member. We fully support responsible gaming principles and provide a range of self-control tools to help members manage their gaming activity.

• Deposit Limit: Members may set daily, weekly, or monthly deposit limits to manage their spending.
• Loss Limit: Set the maximum amount you are willing to lose within a specific period.
• Session Time Limit: Control how long you can play in a single session to prevent excessive gaming.
• Self-Break: Members may apply to temporarily suspend their account for a period of between 24 hours and 6 months.
• Self-Exclusion: For more serious cases, members may apply for long-term self-exclusion through our support team.

If you feel that your gaming activity is starting to affect your daily life, we encourage you to contact our support team or find out more on the Responsible Gaming us.

8 Intellectual Property

All content on the kaki21 platform, including but not limited to logos, trademarks, designs, graphics, text, software and databases, is the exclusive property of kaki21 or parties that have licensed it to us.

Members are not permitted to copy, distribute, republish, modify, or use any content on the platform without prior written consent from Kaki21. Any infringement of these intellectual property rights may result in legal action.

9 Account Restriction & Termination

Kaki21 reserves the right to suspend, restrict, or terminate any member's account at any time without prior notice if one or more of the following situations occur:

• Violation of any part of these Terms and Conditions.
• Providing false or misleading information during registration or the KYC process.
• Involvement in fraudulent activities, money laundering or other illegal activities.
• Attempting to exploit technical vulnerabilities on the platform.
• Abuse of the bonus or promotions system.
• Threatening, offensive or harassing behaviour towards staff or other members.

In the event of account termination due to a breach of terms, the account balance may be forfeited depending on the severity of the violation and the outcome of the internal investigation. For account closures requested by the member, any valid balance will be processed for withdrawal once all conditions have been met.

10 Limitation of Liability

Kaki21 provides the platform with best efforts to ensure smooth and uninterrupted operation. However, we do not guarantee that the platform will always be free from technical errors, service disruptions, or issues caused by factors beyond our control.

Kaki21 shall not be liable for:

• Financial losses arising from use of the platform.
• Service disruptions caused by infrastructure issues, natural disasters, or cyberattacks.
• Loss of data due to circumstances beyond our control.
• Indirect, consequential or punitive losses arising from use of the platform.

11 Privacy Policy

The collection, use and protection of your personal data are governed by kaki21's Privacy Policy, which forms part of this agreement. By using our platform, you consent to the data handling practices as described in Privacy Policy us.

Kaki21 protects members' personal information using encryption technology and strict security protocols in line with the latest industry standards. Your data will not be sold or shared with third parties without your consent, unless required by law.

12 Contact Us

If you have any questions, concerns, or require further clarification regarding these Terms and Conditions, the Kaki21 support team is available to assist you 24 hours a day, 7 days a week.

You can reach us through:

• Support email: [email protected]
• Live chat support is available directly on our platform
• Page FAQ us for answers to frequently asked questions

We aim to respond to all enquiries within 24 business hours. For urgent account security issues, priority responses are available via live chat on the platform.