Privacy Policy kaki21 – Member Personal Data Protection

1 Introduction

Kaki21 respects the privacy of every member and visitor to our platform. As a trusted online gaming platform in Malaysia, we understand that your trust depends not only on the quality of the gaming experience, but also on how we handle your personal information.

This Privacy Policy ("Policy") describes the types of data we collect, the purposes for collection, who may receive it, how long it is retained, and the security measures we implement to keep your data protected. This Policy applies to all services provided through the kaki21 website and our mobile app.

If you have any questions not addressed in this document, you may contact our privacy team using the details provided in Section 10.

2 Data We Collect

Kaki21 collects various types of data from members to ensure the platform runs smoothly, securely, and in compliance with legal requirements. Below is a summary of the types of data we collect:

Data Category	Examples of Information	Primary Purposes
Identification Data	Full name, date of birth, identity card number	Identity verification (KYC) and account registration
Contact Data	Email address, phone number	Communications, notifications, and account verification
Financial Data	Bank account details, deposit and withdrawal records	Payment processing and fraud prevention
Technical Data	IP address, device type, web browser	Security, fraud detection, and platform analytics
Gaming Data	Betting history, wins, game types	Responsible gambling monitoring and product improvement
Location Data	Country or region based on IP	Legal compliance and geographical restrictions

We may also receive data about you from trusted third-party sources, such as identity verification service providers and fraud prevention agencies, to help verify the accuracy of the information you provide.

3 How We Use Your Data

Every piece of data we collect is used for clear and legitimate purposes. kaki21 does not use your data for unrelated purposes without your consent. The following are the primary purposes of data use:

• Account Management: To securely register, verify, and manage your member account.
• Transaction Processing: To ensure all deposits and withdrawals are processed accurately and securely through your preferred payment method.
• KYC Verification: To comply with legal requirements related to anti-money laundering (AML) and to verify member identity before withdrawals are approved.
• Platform Security: Detecting and preventing fraudulent activity, hacking attempts, or system abuse that could compromise the security of other members.
• Customer Support: Enabling our support team to help resolve any issues you encounter quickly and effectively.
• Service Communications: Sending important notifications relating to your account, transactions, and policy changes.
• Promotions & Marketing: With your consent, we may send you information about the latest promotional offers and bonuses. You may unsubscribe at any time.
• Responsible Gambling: Monitoring gameplay patterns to identify members who may need support related to problem gambling.
• Platform Improvement: Analysing usage patterns to enhance the user experience and develop new features.

4 Data Sharing with Third Parties

Kaki21 does not sell, rent, or disclose members' personal data to third parties for their own marketing purposes. However, in the course of operating the platform, we may share certain data with the following parties:

• Payment Service Provider: To securely process financial transactions. These providers are bound by strict confidentiality agreements.
• Identity Verification Provider: Third-party companies that assist in the KYC process to verify the identity of members.
• Game Software Provider: Game providers that supply content to our platform may receive the minimum game data necessary for technical operations.
• Analytics Provider: Analytics tools that help us understand how the platform is used, for improvement purposes only.
• Relevant Authorities: When required by law, court order, or a relevant regulatory authority.

All third parties we work with are subject to data protection agreements ensuring they handle your information to a standard equivalent to our Privacy Policy.

5 Data Storage & Security

Your data security is an absolute priority for kaki21. We implement multiple layers of technical and organisational protection to keep your data safe from unauthorised access, modification, or disclosure.

Technical security measures we apply:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data stored in databases using the AES-256 standard.
• Layered access controls – only authorised staff can access member data, and only to the extent required for their role.
• 24/7 monitoring of systems and infrastructure to detect any suspicious activity.
• Regular security testing and audits by independent parties.
• Two-factor authentication (2FA) for internal administrative access.

Data Retention Period: We retain member personal data for the duration of an active account and for any additional period required by law following account closure, typically between 5 to 7 years depending on the data type and applicable legal requirements.

6 Cookies & Tracking Technologies

Kaki21 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled.
• Preference Cookies: Saving your preferences such as language and display format for a smoother experience on return visits.
• Analytics Cookies: Helping us understand how members use the platform so we can make improvements. This data is processed in aggregate and does not identify individuals.
• Marketing Cookies: Used to display more relevant advertisements. You may choose to disable these cookies in your browser settings.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

7 Your Privacy Rights

As a kaki21 member, you have important rights regarding your personal data. We are committed to making it easy for you to exercise these rights in a straightforward, hassle-free manner.